Frequently Ask Questions
Can I change my delivery address after the order is shipped?
Unfortunately, we cannot redirect your order once your item has shipped. Therefore, please ensure that you provide a suitable delivery address within the specified delivery time.
What should I do if I receive a defective product?
Please contact us as soon as possible, we will have a dedicated after-sales team to deal with this matter.
What is the minimum order quantity?
We accept small orders, but we have the ability to make larger orders.
What services can we provide?
Accepted delivery terms: FOB, CFR, CIF, EXW, FAS, CIP, FCA, CPT, DEQ, DDP, DDU, Express Delivery, DAF, DES;
Accepted payment currencies: USD, EUR, JPY, CAD, AUD, HKD, GBP, CNY, CHF;
Payment Types Accepted: T/T, L/C, D/PD/A, MoneyGram, Credit Card, PayPal, Western Union, Cash;
How to charge custom sample fee?
The sample fee depends on your design and fabric requirements, please send your design to us to check the exact sample fee, the fee will be refunded once the bulk order is confirmed.
Fabric and accessories procurement?
To create the best jeans, we source fabrics from denim factories around the world.
What if I have my own fabric?
We will predict the required number of fabric yards according to the quantity and size you ordered, and estimate the approximate production cost for you.
What is the best price?
You should tell us the design and quantity you need, and all your specific requirements, then we can give you the best price.
What shipping methods are available?
Air (fast but expensive), sea (slow but relatively low freight), rail (faster than sea and cheaper than air).
What should I do if I received jeans with a lot of creases?
The crease disappears completely after a few weeks of regular use.